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Frequently Asked Questions
Less time on laundry. More time with family. More time with friends. More time for love. More time for laughs.
You've Got Questions, We've Got Answers!
I could do my laundry at home. Why should I drop my pants with Got Laundry?

Sure, you could do laundry at home. The average American spends nine hours a week doing laundry! But don’t you have better things to do? Take the kids to the shore—or do laundry. You decide. And because we’re laundry experts, when you drop your pants with Got Laundry?, we won’t shrink them, bake in the stains, or let them get wrinkled like you do. So why not get better-looking clothes and more precious free time?


How long does it take?

Our standard turnaround time is just two days for wash-and-fold and three days for dry cleaning. For alterations turnaround time is two weeks.


How will I be billed?

We bill your credit or debit card directly monthly or for “By request” orders we will bill prior to start of services . We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.


Which credit cards do you accept?

We accept MasterCard, Visa, Discover and American Express cards(fees may apply).


Is there a delivery charge?

There are no pickup or delivery fees.


Is there a minimum charge for By Request customers?

There is a minimum charge of $40 per pickup.


I missed my pick up day. Is there a missed pickup fee?

We’ve put in place email and text reminder tools to help make sure you don’t forget. However, if you do forget to leave your laundry if you’re a membership plan subscriber don’t worry about it. If you’re a by request customer we do reserve the right to charge a $20.00 missed pickup fee to cover costs.


Is there any contract or long-term commitment?

None whatsoever. You can cancel or suspend your membership account at any time.


How often can I change or update my laundry profile?

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.


What’s in the Welcome Kit?

The Welcome Kit consists of the number of laundry bags sufficient for your chosen membership plan. Red or White (For sensitive skin), one mesh bag for delicates, we may hand deliver separately, a black garment bag dry cleaning (if applicable) and a welcome card.


What if I am not home when you pick up and deliver?

No problem. Just leave the laundry somewhere we can access it or make arrangements with your doorman or super to let our driver in. Just be aware that you’re responsible for the security of your items (see the fine print for the details) and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer if they are not home. Whenever possible, please select a drop-off site that’s protected from the elements.


When will my laundry be picked up and returned?

That depends on your neighborhood. We make every effort to build our routes to make sure you have a consistent and convenient pickup/drop-off time.


Is there any way that Got Laundry? could remind me to leave my laundry out for pickup?

Sure. We send all of our customer’s email and text reminders 24 hours before scheduled pickups.


I forgot to leave my laundry out on pick up day. What should I do?

Contact Customer Service by calling 215-971-5408 or email info@gotlaundry.com If our drivers are still in your area, we will make every effort to arrange for a pickup.


Could you pick up and deliver to my place of work?

Absolutely. Many of our customers have Got Laundry? pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details. We also offer Got Laundry? work perks! A low cost way for your company to show their employees they care. This program is built to add an employee benefit while increasing productivity, freeing your employees from ever doing laundry again. Recommend us to your employer or HR manager and get an entire month free of our service, up to our Gold package (Not to be combined with any other discount and company must sign up for service). Contact us for more information by 215-971-5408 or emailing info@gotlaundry.com


Where is laundry left for pickup/drop-off?

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans. In case of inclement weather all orders are enclosed in a weather protective plastic bag.


If there’s severe weather and the roads are unsafe will my laundry be returned on time?

However rare this is, it can happen. If there is a storm or other natural occurrences, we will return your laundry to you as soon as it’s safe to for our drivers to do so. We will keep you updated to any changes via phone, email and/or text.


Can I put my pickups on hold while I’m on vacation or out of town?

If you’re going to be away just log into your account and place your account on “Vacation Hold” until you return.


Can I get texts as well as, or instead of, emails?

Absolutely. Just log into your account and adjust your notification settings.


What happens if I have special instructions one week?

Simple. Just log in to your account and update your Laundry Preferences adding a note in the “Laundry Instructions” or “Folding Instructions” field. Our employees check your personal laundry profile for any changes every time they process your laundry.


Are you going to throw my stuff in with some stranger’s dirty underwear? Because that’s kind of nasty.

Your laundry is personal! We keep it that way. We wash, dry, and fold your clothes separately.


What happens if you lose/damage some garments?

While we are known for our high quality care, mistakes can happen. If we lose or damage an article please notify customer service within 48 hours of the laundry being returned to you. Unfortunately we cannot be responsible for laundry that is lost or damaged by the weather after it’s dropped off at your home. Please review the terms and conditions for more details.


I love you guys! How can I tell the world?

If you love us, why not review us on Google or Yelp? If you’re not feeling the love yet, please call us at 215-971-5408 or email us at info@gotlaundry.com so we can fix the problem right away.


Ever since I started using Got Laundry? I have way too much time on my hands. What should I do with it?

Work on getting your clothes dirty. Hit the gym, go dancing, bike through Fairmount Park—work up a sweat. Anything’s better than doing laundry. Aren’t you glad you dropped your pants?

Our Services

Wash, Dry & Fold

Our wash-and-fold rate includes pickup and delivery. Members enjoy our flat rate service plus 2-day turnaround time (rush available on request).

Weekly Service

Save up to 50% with our weekly service packages billed monthly. Schedule your weekly pickups and let us do all the dirty work.

Green Dry Cleaning

No more suits hanging in the blind spot of your car window. No more running shirts and dresses down to the dry cleaners. Just hand them to us!

Commercial

Got Laundry? If you’re a school, restaurant, hospital, clinic, or other institution, you definitely do. Got Laundry? can help—and we’ll do it at a better price than you’re paying now.

Alterations & Repairs

Whether it’s fixing a broken zipper, replacing a button, letting out a hem, or re-fitting a whole garment to fit you perfectly, Got Laundry? will take care of it! Contact us for details and prices.

Students

We’ll pick up and deliver your clothes at the same time and place every week. You can relax knowing you’ll always be looking your best.

Partners

Got Laundry? works with companies, universities, nonprofits and other organizations to address their needs.

Hours of Customer Service Operation
Monday to Friday 8:30 am to 9 pm